Fabrics questions?

Welcome to our Frequently Asked Questions (FAQ) section, where we provide answers to common queries about our products, and policies. Whether you have questions about shipping, returns, or any other aspect of your experience with us, you'll find the information you need right here. If you don't find the answer you are looking for, please send us an email or Facebook message or give us a call.

Got Fabric Selection Questions, Or Need Inspiration?

For best advice on fabric selection, sewing tips or pattern advice please visit our community Facebook group. We can share photos and suggestions, 7 days a week!   If you cannot join our group, please contact us directly (details below).

No, and here’s why: Many of our fabrics are one-time purchases. There is no regular supplier, so sending a swatch for a fabric that sells out right away isn't useful. Also, some of the rolls we are able to get are small yardages, so we don't want to use them up this way. Lastly, we carry hundreds of styles...it just isn't possible for our hard-working staff to pull heavy rolls just to cut a small bit. From our experience, swatches have value in the color or feel of a fabric, but don't show how it sews up, drapes, or acts. What we do offer is exceptional customer service via phone or Facebook to answer your questions and offer advice on the fabrics, and we can make recommendations. In many cases we've sewn these ourselves and may even have a better suggestion than what you were looking at. We also have great descriptions on each website page, including weight, stretch, and uses.

We only sell in full yard increments in order to accurately track our inventory.

It is our intention to send you continuous yards. However, in some cases, that may not be possible, especially when the length is over 5 yards. We will contact you to let you know, and you will have the choice of taking the split yardage or of a refund.

We recommend washing before sewing to take care of any initial shrinkage and to remove any dirt and treatment chemicals left over from the manufacturing process. We provide care instructions for each fabric below the main fabric description.

We fold our fabric with right sides together. When you unpack your fabric, take a moment to mark the wrong side as many fabrics have very similar right and wrong sides! If you plan to wash your fabric first, mark the wrong side with something that will last through the wash. Suggestions include: sewing a scrap onto the wrong side selvedge or pinning a good safety pin to the wrong side.

We do our best to catch flaws as we are cutting and packing your order (irregularities within 2 inches of the selvedge are not considered flaws). However, we may miss something. If you think you have a flaw, please give us a call or send us an email, and we will make it right!

Please note: if a fabric is sold as second quality we do not guarantee that it will be without flaws. We try to describe the flaw as best we can however occasionally the flaw changes as the yardage is unrolled. 

Yes, if the previous order has not been packed. We generally pack and ship orders within 24 hours, but often it is much faster. It’s best to call first if you want to add something.

US and worldwide customers: call us, or email info@discoverytrekking.com to add to order. 

Canadian residents only:

If you forgot an item or two in an order you just placed, simply put in another order and let us know in the Special Order Instructions box (located in your Cart) that this order goes with another order recently placed. Choose Local Pick Up as your shipping option so that you are not charged for additional shipping (we are unable to process refunds if you pay shipping on both orders you want combined, so please call us if you have any questions). We will add your two orders together and ship as one. If there is a large discrepancy in shipping charges, we will let you know the difference. 

We understand that our Remnants are a hot commodity and that you have to act fast to purchase the popular pieces before someone else does.  We are happy to set aside purchased remnants for a maximum of one week while you put together the rest of your order.  Unfortunately, we just don’t have enough shelf space to keep your purchased pieces for more than a week! 

Of course! If you want to see what some fabrics look like in combination, simply send us an email or Facebook message with your request, and we can send you some photos of the fabrics together to help you decide.  Please understand that during peak times we may not be able to do this quickly. We appreciate color match requests being limited to a reasonable selection as lifting, unbolting and photographing several fabrics can be difficult, especially when the store is busy!

If your matter is urgent, please call us during regular business hours at 877-551-6577 (9 a.m. – 4 p.m. Monday to Friday and 9 a.m. – 3 p.m. on Saturday). Outside of business hours or if it’s not urgent, you may email us at info@discoverytrekking.com or send us a message via Facebook (Discovery Fabrics), and we will do our best to get back to you quickly!


Generally no.  We purchase our fabrics for retail customers and our warehouse space is limited. Many fabrics cannot be replaced. However, if you have a bulk or wholesale request, please email us with your request, and we will review based on inventory availability. 

Yes, we do! We publicize our big sales on our website and via social media (Discovery Fabrics on Facebook and Instagram). We will also put various colorways or fabrics on sale from time to time, and these are marked with a small “sale” tag on the color swatches. Occasionally, we will offer a discount code for a limited time. Discount codes are also promoted on our Facebook and Instagram accounts. Unfortunately, discount codes or sale discounts cannot be applied retroactively to existing orders.

We do have a loyalty program and it’s easy to join. Here is a short video explaining the program. Coupon codes are offered occasionally and are promoted via social media and our website.

Returns & exchanges

All sales on cut fabric are considered final, except in cases of unexpected manufacturer defects. There are no returns or refunds on second quality goods if we have sold them as such. We encourage you to carefully inspect your fabric upon receipt (prior to washing) to ensure there are no issues with your order.


Unfortunately, we do not accept returns on cut fabric. We do our best to represent the color and texture of our fabrics accurately by photographing each and every fabric and testing the photo against the actual fabric on several monitors. Despite our best efforts, different monitors portray the colors a little differently. If you aren’t sure if the color is exactly what you want, please get in touch with us, and we can show you the fabric via video or take additional photos with the fabric next to similar (or contrasting) colors to help you get a better idea of the shade and/or texture.

Cancellations are not guaranteed, but we will do our best to accommodate your request. If your order has not yet been processed (cut or shipped), we can cancel the order and issue a refund. However, if your order has already been processed, it cannot be canceled. Please call us during business hours at 877-551-6577 for assistance with order cancellations.

We understand that fabric images may not always accurately represent color or texture due to variations in monitors. If you have questions about a specific color or would like to see if it matches another fabric, please contact us. We would be happy to assist you in making an informed choice.

We use a Pantone Colour Match card, to get close pantone matches for our fabrics. PLEASE NOTE: All monitors display colours differently and we do not guarantee that the pantone colour codes given are an exact match for the fabric. Not every fabric has been colour matched.


We ship our orders via Canada Post and orders are packed and shipped Monday – Friday with the exception of holidays. Most of the time, your order will be packed and shipped within 24 hours during regular business hours. During sales where we are processing high volumes of orders, shipping will take longer. During the checkout process, you will have the option to choose from a few different shipping services.  You may get an estimated delivery date during check out, during busy holiday seasons it is likely your order may take a little longer to arrive. International shipments, especially Surface mail go by ship and can take much longer than estimated times. Also, they can be delayed in Customs. 

Yes, we ship worldwide to most domestic and international addresses using Canada Post. For international customers, please refer to the information below.

If you choose Small Packet USA Air as your shipping method, please be aware that it does not include a tracking number, and the package is not insured. While it's the least expensive option, shipments may experience delays due to high mail volumes at Canada Post and the US Postal Service. We are not responsible for lost packages shipped via Small Packet USA Air.

For international customers, shipping costs are initially based on estimated weight and may be adjusted based on the actual weight of the order. If additional shipping charges are necessary, we will contact you. Please note that customs fees, duties, VAT, and taxes are the responsibility of the customer. Delivery times are estimates, and customs clearance in your country may result in delays. It's important to note that choosing International Ground or Surface Shipping may result in delivery times of several months, and these options do not include tracking. Xpresspost International service, on the other hand, provides a tracking number. We cannot guarantee arrival times and do not offer refunds for postal service delays.

Shipping rates for our products are based on weight. You might reduce shipping charges per yard by adjusting your order size. If you have concerns about shipping costs, our sales team is available to assist you in finding cost-effective shipping options.

Certainly! When you place an order, we will provide estimated delivery dates based on your shipping destination.