Shipping
*To see all shipping options available to your delivery address, be sure to click the small down arrow to the far right of Shipping Method in the checkout screen.
Please contact us at info@discoverytrekking.com if you have questions.
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We work as quickly as we can to fulfill orders in a timely manner, however due to high order volume it may take up to 5 business days to process and ship your order. During store sales like our Annual November Sale, this can increase up to 15 business days (3 weeks). During our annual physical store closure, from noon on December 24th to January 1st, we operate with a reduced staff to fill online orders. For this reason, order fulfilment may be delayed over this short period.
We ship worldwide to most domestic and international addresses via Canada Post or UPS for Canadian and US customers. Transit times are approximate and are estimated between Major Urban Centers. We are located on Vancouver Island and transit times are often a few days more than Canada Post or UPS’s estimates.
Shipping rates for our products are weight and volume based. Sometimes adding a few more yards of fabric or adjusting your order slightly will reduce cost per yard shipping charges. If you have questions or concerns about shipping cost, please contact our helpful sales team and we will do our best to ship your order at a minimal cost.
If you believe your parcel is lost, please contact us at info@discoverytrekking.com and we will begin a claim with Canada Post. If your parcel has been stolen from your front door, Canada Post will not permit the filing of a claim and we cannot refund your order.
CANADA POST SHIPMENTS
Canadian Customers:
Tracking numbers and $100 insurance included. Approximate transit times are as follows:
|
Expedited Parcel™ |
Xpresspost™ |
|
|
Local |
1 - 2 business days |
Next day |
|
Regional |
1 - 4 business days |
Next day |
|
National |
2 - 8 business days |
2 days |
US Customers:
Approximate transit times are as follows:
|
Small Packet™ USA Air |
5 - 8 business days (no tracking, no insurance) |
|
Tracked Packet™ USA |
4 - 7 business days (tracking, $100 CAD insurance) |
|
Expedited Parcel™ USA |
4 - 7 business days (tracking, $100 CAD insurance) |
|
Xpresspost™ USA |
2 - 3 business days (tracking, $100 CAD insurance) |
If you choose Small Packet™ USA Air as your shipping method, there is no tracking number and the package is not insured. While this service option is the least expensive, shipments can take longer than estimated due to higher than normal mail volumes experienced by both Canada Post and US Postal Service and you cannot track the package. We are not responsible for lost packages shipped via Small Packet USA Air.
International Customers:
Approximate transit times are as follows:
Please note the disclaimer below in RED. (Not all shipping services are available in all countries)
NOTE: All customs fees, duties, VAT and taxes are the responsibility of the customer. Delivery times are estimates only and due to customs clearance in your country, there may be delays in the delivery of your package.
|
Small Packet™ Air International (under 2kg) |
10 - 15 business days (no tracking, no insurance) |
|
Tracked Packet™ International (under 2kg) |
6 - 10 business days (tracking, $100 CAD insurance) |
|
International Parcel™ Air |
12 + business days (tracking, $100 CAD insurance) |
|
Xpresspost™ International |
4 - 7 business days (tracking, $100 CAD insurance) |
|
International Parcel™ SURFACE |
|
|
Europe |
1 - 2 months (tracking, $100 CAD insurance) |
|
Asia-Pacific & Australia |
2 - 3 months (tracking, $100 CAD insurance) |
|
Africa |
2 - 3 months (tracking, $100 CAD insurance) |
|
South America |
1 - 2 months (tracking, $100 CAD insurance) |
Please note: If you choose International Parcel™ Surface your package is sent by ground/ocean, which takes several months. You will receive tracking from Canada Post however, once it leaves Canada this tracking will NOT update until the parcel has cleared customs in YOUR country and the most up to date delivery information will be available from your National Postal Service.
We pride ourselves on providing an exceptional customer experience. If you have any questions or concerns please give us a call: 1-250-286-6577 or 1-877-551-6577
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UPS SHIPMENTS (Canadian and US Shipments Only)
Canadian Customers: For UPS Standard (ground) approximate transit times are as follows:
|
Standard (Ground) |
|
|
10 Provinces |
1 - 7 business days (Tracking, $100 CAD insurance) |
US Customers: UPS Standard (Ground). UPS does not provide an approximate transit time. Tracking numbers and $100 CAD insurance included.
Important! For UPS Shipping, US customers may be subject to additional fees (duty, taxes or brokerage) once the parcel passes through customs. This seems to happen to customers whose orders exceed $800.00. Customers will be notified of these fees once their package is processed through customs. We have no control or way of knowing what these fees may be and if you select UPS shipping, you are agreeing to pay these fees. We can confirm, via customer testimonials, that the majority of our US customers have not incurred any additional fees from customs.
We apologize but we cannot offer UPS shipping to International orders at this time.